The Call Centre and Tengo Ltd Assignment Example | Topics and Well Written Essays - 2500 words

The Call Centre and Tengo Ltd - Assignment Example It is with regards to these facts that the researcher has endeavored to investigate the reasons behind such poor quality service and high employee turnover in the company’s customer contact division. The research revealed that the managers faltered on number of levels within the framework of strategic human resource management. Their authoritarian type leadership combined with the absence of adequate training and development facilities as well as reward and recognition framework has significantly deteriorated the motivation level of several employees which in turn increased the employee turnover in the customer contact center. Therefore, after exploring the ongoing situation in Tengo’s customer contact centre, the managers are recommended to follow a follow a team leadership style by emphasizing on the welfare of the employees as well as having adequate training and development programs in place. They are also advised to have proper payment and reward packages in order to boost the engagement level of the employee base by appreciating their effort through appropriate compensations. In addition the managers should also make the employees an integral part of the organizational decision making process in order to make them feel valued within the company. It is expected that the adoption of these measures are likely to remedy the employee turnover issue in the company. Managing human resource within an organization is arguably the most important responsibility that needs to be handled with utmost sincerity and care by human resource managers (Armstrong, 2012). HR managers need to have a thorough knowledge of the competency and skill sets of the employee base in order to allocate them in different functional departments as per requirement. Shuffling the workforce skillfully is an art and this activity serves as one of the fundamental determinants of organizational success (Hendry and Pettigrew,

EFFECTS OF FETAL ALCOHOL SYNDROME Research Paper

EFFECTS OF FETAL ALCOHOL SYNDROME - Research Paper Example Collectively, the range of disorders is known as fetal alcohol spectrum disorders (FASD).† (Mayo clinic staff) Fetal alcohol exposure is the leading known cause of many mental problems in the western world. It is difficult for the westerners to avoid liquor completely from their daily routine food habits because of the climatic conditions and the cultural peculiarities. Drug/alcohol addiction is one of the curses for the western countries. â€Å"Its estimated that each year in the United States, 1 in every 750 infants is born with a pattern of physical, developmental, and functional problems referred to as fetal alcohol syndrome (FAS), while another 40,000 are born with fetal alcohol effects (FAE)† (Fetal alcohol syndrome) There is no scientific support for the type of widespread hysteria that permeates public discussion on fetal alcohol syndrome. (Prof. Hanson) Though the fact, excessive use of alcohol during pregnancy can cause problems to the child, proved beyond doubts, there are still doubts about the results of normal usages of drinks during pregnancy period. Many people still believe that a single drink daily may not cause many problems to the offspring even at the pregnancy period. â€Å"When you drink alcohol, it enters your bloodstream and reaches your developing fetus by crossing the placenta. Because a fetus metabolizes alcohol more slowly than an adult does, your developing babys blood alcohol concentrations are higher than those in your body. The presence of alcohol can impair optimal nutrition for your babys developing tissues and organs and can damage brain cells.† (Mayo clinic staff) A person’s important phase of development is his childhood before and after birth. All his future personalities will depend on his personal health both physical and mental during this period. If the brain cells damaged during childhood it is difficult to replace it and hence problems can occur at later stages. Low birth weight, small